Enterprise users spend hours on tasks that should take minutes — navigating complex SAP transaction codes, filling multi-step order forms, checking order status across systems. YUNIT SL, in collaboration with EO Nexus Technologies, builds AI agents that act as an intelligent intermediary between your users and SAP.
Our primary AI provider is Anthropic Claude — chosen for its strong instruction-following, low hallucination rate, and suitability for structured enterprise data operations.
Measured Results
Agent Capabilities
- Create, modify, and cancel sales orders via natural language
- Adjust quantities with automatic warnings for business rule violations
- Secure payment card tokenisation
- Real-time order status checks without navigating transaction codes
- Built-in confirmation gates for irreversible actions (cancellations, high-value orders)
- Improved approval workflows with contextual summaries
Technical Architecture
- Containerised service deployment on AWS ECS or SAP Kyma
- Real-time event-driven data synchronisation from S/4 HANA
- Master data stored locally in a validated layer — not fed directly to AI tools
- Validation layers enforce data integrity before any SAP write operation
- Authentication and error recovery handling built in
- Message logging with configurable alerting
Why Custom AI Instead of SAP Joule?
Custom implementations offer flexibility across AI providers — no vendor lock-in to SAP BTP. Deployment targets include AWS ECS, Kyma, or any container-capable environment. You retain full control over prompts, validation logic, and the AI provider selection.