AI Enabled Sales and Service Scenarios

A new field in YUnit's service portfolio is the integration of 3rd party agent platforms into existing SAP solution landscapes.

YUnit is collaborating with an Andorran AI Software partner in establishing sales and service related knowledge and interaction processes.

Custom AI agents deliver a tremendous potential in supporting customers and service advisors in their sales and service activities.

As a final product CSR's can query the AI stack for transactional, preferential or master data related questions, directly in their interactive shopping session ("can you find which Batman toys the customer bought last year, and list for me complementary toys?")

The customer can likewise use the AI stack with queries like "to which address did I sent my Batman order last year?"

Example Integration Scenario

The diagram above illustrates a potential integration scenario using SAP BTP's integration suite capabilities in feeding master and transactional data into an AI agent platform to train an AI Agent. The data is transformed from IDoc into a custom Rest API provided by the AI stack. YUnit's partner is programming the AI agent to handle AI query events which are issued from various user touchpoints, while keeping memory and context and controlling data security and privacy. The AI agent can help speed up the buying experience and ease or automate service processes like returns and complaints.

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